Frontline maintenance ran on paper. That doesn't scale.

MaintainX is a CMMS — maintenance and asset management software — for the people keeping factories, hotels, and facilities running: technicians doing inspections, preventive maintenance, safety checks. For decades, the instructions guiding that work lived on paper: SOPs, checklists, inspection sheets, often specific to one site, rarely updated, and impossible to standardize across a company with multiple locations.

A procedure needed to be more than a PDF on a phone. It had to support real structured data: checkboxes, multiple choice, inspection checks, conditional logic, and scoring — so a completed procedure could actually do something. If an inspection score came back too low, the system could automatically trigger a corrective action, instead of a bad result quietly sitting in a filing cabinet until something broke.

Preventive maintenance— scheduled, recurring inspections designed to catch a failure before it causes downtime. The procedure had to make it obvious, in the moment, whether a reading was in range — and automatically flag what needed to happen next if it wasn't.

Checklists & inspections — safety and regulatory compliance work, where the procedure itself becomes the audit trail. Every checkbox and signature had to be trustworthy enough to hold up if a regulator ever asked for it.

Facility management — the same procedure engine, applied to the day-to-day work of keeping a building running, not just industrial equipment.

The bigger unlock was the Global Procedure Library: a single procedure, authored once by a safety manager or global leader, could be shared and reused across every site in an organization — instead of every location reinventing (and slightly misremembering) the same safety checklist.

This meant designing for two distinct experiences that had to feel like one connected system: creating a procedure — an authoring tool flexible enough to define precise, scoring-aware steps, without needing to think like a developer.

This wasn't about making paper look like an app. It was about giving frontline teams — the people actually keeping equipment running and workplaces safe — a system precise enough for compliance, standardized enough to trust everywhere, and simple enough to actually get used every single day, gloves and all.